TB 9-2300-295-15/16
SECTION II
PROCEDURES
2-1. Implementation. In seeking remedies from the
e. Get a copy of the warranty repair order listing
manufacturers for warrantied defects, the Government
the replaced parts from the repair facility that made the
may elect to do the work or have the contractor do the
repairs. Use this list to establish and maintain a current
work. This option is designed to give flexibility to
demand history on each of the replaced items. Also
obtaining needed repairs through minimum efforts and
prepare a DD Form 2765 (Request for Issue or Turn-in)
minimum vehicle downtime. In making this option, as a
for each item and process through the supply channels
minimum, consideration must be given to the nature of
so that the same demand history is perpetuated through
the problem, the immediate capability to remedy the
the supply system. The system needs this information to
problem, the size of the contractor dealership in the
insure that these items are available when you need
immediate area, the distance of the dealership from the
them again.
evacuating point, etc. The course of action is different
f. If a dispute arises, forward a prepared DA Form
depending upon the option selected.
2407 in accordance with section IV, and a copy of your
telephone contact record and wait for further
2-2. Normal Handling of Claims. When you desire the
instructions.
contractor to make the repairs, take the following
actions:
2-3. Expedited Handling of Claims. When you desire
a. Under the provisions of your local SOP, contact
to make the repairs yourself, take the following actions:
the manufacturer by telephone. Clearly state the nature
a. Notify the manufacturer of your desire to make
of the problem and ask the name and location of the
the repairs. This notification MUST BE IN WRITING and
manufacturer designated repair facility closest to you.
must clearly state the nature of the problem. You may
This contact should be made immediately, but not later
make initial contact by telephone, as required. Further,
than 30 days after you discover the defect. Initial
your written notice must be furnished to the
contact with the manufacturer instead of the repair
manufacturer within 30 days after you discover the
facility is necessary to insure prompt response and full
defect. Send the notification to the address of the
cooperation from the nearest facility capable of
manufacturer of your particular vehicle, as indicated on
correcting the defect. Prepare a written record of your
the vehicle data plate (para 1-1).
phone contact with the manufacturer, recording the date
b. The manufacturer has 10 days after a receipt of
and time of the contact, and the name of the
your written notification to reply with a written
manufacturer representative contacted.
recommendation stating the action(s) required to remedy
b. The manufacturer will make all arrangements
the problem. DO NOT MAKE REPAIRS UNTIL THE
with the repair facility for receipt, inspection, and repair
RECOMMENDATION IS RECEIVED.
of the vehicle. The manufacturer will phone appropriate
c. If you agree with the recommendation, proceed
instructions to you relative to the evacuation of the
with the manufacturer's instructions.
Prepare and
vehicle to the repair facility within 2 working days after
forward a DA Form 2407, in accordance with section IV,
your initial phone contact with them.
DO NOT
after work is completed.
ATTEMPT TO MAKE THE REPAIRS.
WAIT FOR
d. If you don't agree or if a dispute arises, prepare
INSTRUCTIONS FROM THE MANUFACTURER.
and forward a DA Form 2407 in accordance with section
c. Deliver the vehicle to the repair facility per
manufacturer's instructions. Obtain a copy of the repair
e. If you don't hear from the manufacturer within a
facility job order and retain it as evidence of a warranty
reasonable length of time after dispatch of your written
claim. This receipt acts as proper notification by the
notification, forward a copy of your original notification,
Government that you have a claim.
with a cover letter, to:
d. If no dispute arises and your vehicle is repaired
Commander
to your satisfaction, you will forward a prepared DA Form
US Army Tank-Automotive Command
2407 (Maintenance Request) in accordance with section
ATTN: DRSTA-MVA
warrenty claim, at your level, is now closed.
Warren, MI 48090
or phone AV 786-7386.
Change 1 2-1
