4. CONTRACTOR RESPONSIBILITIES. Warranted item(s) determined to be defective by TACOM due to
material and workmanship will be replaced with a new or repaired item(s) at the option of the contractor at
no cost to the government. All claims will be handled in a timely manner and transportation costs, up to an
amount equal to the cost of transportation by the usual commercial method, will be assumed by the contractor,
including disputed claims pending resolution. Contractor will bear responsibility for supplies while in transit.
a. Corrective Action
(1) Contracting Officer will, upon notification from the WARCO (see 5. below), promptly notify the
contractor in writing, of the existence of a defect in supplies within 80 days of discovery of the defect.
(2) The contractor will promptly analyze each warranty claim to determine the cause of failure, including
inspection of the defective supplies, and submit its recommendations for corrective action to the
Contracting Officer within 30 days after receipt of notice.
(3) Contracting Officer will, upon receipt of contractor's analysis and recommendations, issue a written
instruction to the contractor directing either contractor correction or giving notice of the Government's
Intent to correct the defects and charge the contractor the reasonable costs. Notice of the Contracting
Officer's direction to the contractor will also be furnished to the user, through the WARCO, to enable
the user to either prepare the defective supplies for contractor shipment for repair/replacement, or to
effect repairs on behalf of the Government as appropriate.
(4) To avoid incurring any unauthorized committments for repair or replacement costs or transporation
charges, users must hold defective supplies until receipt of notice of directions from the Contracting
Officer forwarded through the WARCO. Because of the delays which can be expected, users are
encouraged to remove the defective supplies from vehicles if removal can be effected without destroying
evidence of the suspect defect.
(5) New replacement supplies will be furnished at contractor's expense, at TACOM's option as follows:
- FOB CONUS destination
- FOB U.S. Port of Embarkation (OCONUS)
5. GOVERNMENT RESPONSIBILITIES/IDENTIFICATION. The acquiring command administrative respon-
sibilities point of contact is:
U.S. Army Tank-Automotive Command
Warren, Michigan 48397-5000
WARRANTY HOTLINE: (AUTOVON 786-7430 (313) 574-7430)
a. Using Unit's Standard Operating Procedures (SOP's) implementing these guidelines must be estab-
lished at a practical level to ensure that the procedures in this bulletin are followed. This is mandatory for
you, the User, and the Government to realize all benefits the vehicle warranty is intended to provide.
b. A single point of contact should be designated for an installation or predetermined command/
geographical area. The number of personnel/units contacting the contractor must be kept to a minimum.
Submit warranty claims through the WARCO (refer to DA PAM 738-750).
(1) CONUS - Active Army and USAR units should process warranty claims through support main-
tenance channels to the Director, Industrial Operations (DIO) of the Installation which normally provides
(2) National Guard units should process warranty claims through the State Maintenance Officer.