11. CLAIMS PROCEDURES.
a. Identification of failed items. Failed warranty items shall be tagged/identified with DA Form 2402 to
prevent Improper use (refer to DA PAM 738-750). ADA form 2407 Maintenance Request or acceptable
maintenance form will be filled out and submitted to TACOM. Refer to Appendix A for procedures to fill
out government forms.
b. Disposition. All claims on failed items (user must retain failed items), and any additional warranty claim
information will be directed through the WARCO to: Commander U.S. Army Tank-Automotive Command
Attn: AMSTA-MMAP Warren, Michigan 48397-5000 (AUTOVON 786-7430 (313) 574-7430)
For information regarding contractor repair, contact:
BMY, Division of Harsco
Wheeled Vehicles Division
13311 Industrial Parkway
Marysville, Ohio 43040
Attn: Warranty Administration Department
Phone: (513) 644-0041
c. Invalid Claims. When supplies returned for warranty repair or replacement are found to be serviceable,
or subjected to abuse, or are found in conflict with the conditions of this warranty the contractor shall
notify TACOM. The user shall pay all reasonable costs incurred.
d. Denials/Claim Disputes. Maximum cooperation between the contractor or their representatives,
TACOM/WARCO, and the User is both desirable and necessary. Warranty claims should not deadline
equipment. Specific facts/evidence, including photographs and/or sketches should be forwarded
through the WARCO to TACOM as quickly as possible to enable TACOM to provide notice to the
contractor and to enable the Contracting Officer to evaluate the contractor's analysis and recommenda-
tions and issue a determination to the contractor as to action to be taken. Follow the local SOP and the
Procedures detailed in this bulletin when there is a sufficient evidence that a warranted part(s) is defective
and that replacement parts and/or services are due the Government. All disputes will be handled by
TACOM in conjunction with the contractor or their representatives.
e. Reporting. Repotting and recording actions on failed items shall follow specifications in DA PAM
738-750 or DA PAM 738-751.
f. How to Fill Out Warranty Claims and Identification Tags. Refer to Appendix A for complete procedures.
12. STORAGE/SHIPMENT/HANDLING. For shipment and storage of equipment refer to TM 740-90, TM
746-10, MIL-STD-129, AR-700-15 and DA PAM 738-750.