TB 9-2320-360-14
(2) Act as liaison between owning unit, the
TACOM are found in AR700-139. For all levels of
maintenance operating under the Standard Army
manufacturer, support repair facility, and TACOM.
Maintenance System (SAMS), Warranty Claim
(3) Notify the owning units of all warranty
Actions are processed on DA Form 5504 and DA
claim acknowledgments/doseouts, information, and/or
Form 5504-1. For those units not operating under
instructions received from TACOM or the contractor.
SAMS, use DA Form 2407 and DA Form 2407-1. It is
(4) Act as liaison between local dealers and
very important to fill in the blocks on the forms as
accurately as possible. Refer to example in appendix
the Army.
c.
e. Army Oil Analysis Program (AOAP). The
b. Discovery of Defects. The contractor shall
manufacturer's lubrication and service intervals must
be notified telephonically or in writing, utilizing DA
be Followed. Only after the warranty has expired will
AQAP apply to this equipment, unless oil sample
Form 2407 or DA Form 5504, by TACOM following
discovery of a defect in supplies. This shall constitute
results indicate the oil and filter of an assembly should
formal notification of warranty claim and initiate the
be changed "PRIOR" to the manufacturer's service
interval. Sampling intervals for AOAP will be
time period for contractor responsibility and action
under the warranty. This notification shall include but
published in TB 43-0210.
not be limited to furnishing of the applicable
f. Alterations/Modifications. Alterations/
equipment serial number, part number or NSN of the
modifications will not be applied unless authorized by
defective part, and circumstances surrounding the
TACOM.
defect. At this time, the contractor will be further
informed whether the Government has elected to: (1)
6. Warranty Data Plate
correct the defect itself or (2) direct the contractor to
a. The HET vehicle will have a warranty data
correct the defect. The using unit will determine if
plate on the inside driver's door panel.
they have the time and/or resources to correct the
defect themselves. When the unit does elect to
correct the defect, replacement parts will be ordered
WARRANTY
using the Government supply system.
c. Identification of Failed Items. Failed
THIS VEHICLE IS WARRANTED FOR 12 MONTHS
warranty items shall be tagged/identified to prevent
improper repair or use. Include the contractor's
WARRANTY TECHNICAL BULLETIN NO:
TB-9-2320-360-14
notification number provided by the contractor at the
GOVERNMENT ACCEPTANCE:
time he is notified of the defect.
Refer to appendix C for the use of DA Form 2402,
THIS VEHICLE CONFORMS TO ALL U.S. FEDERAL MOTOR
VEHICLE SAFETY STANDARDS AS APPLICABLE. FUTURE
Exchange Tag, and DA Form 2407. Items requiring
REPLACEMENT OF TIRE/WHEELS OF GREATER CAPACITY WILL
special handling, storage, or shipment during the
NOT INCREASE GVRW SHOWN. OVERSPEEDING OR OVERLOADING
WILL VOID WARRANTY.
processing of claims shall be identified.
d. Disposition. The repair activity shall retain
defective supplies for thirty (30) days following receipt
of acknowledgment of a warranty claim from TACOM.
If receipt of acknowledgment is not received, inquiries
b. When the vehicle is received, the owning unit
should be made to TACOM through your local
should locate the warranty data plate and compare
WARCO. If receipt of acknowledgment is received
the warranty start date with the date shown on the
but no instructions are forthcoming within thirty (30)
applicable DD Form 250 or DD Form 1149. If these
days of receipt, supplies maybe disposed of.
dates differ, disregard the data plate. The date shown
e. False Returns. When supplies are inspected
on the DD Form 250 or DD Form 1149 is the date to
be used as a warranty start date.
by the contractor and found to be nonwarrantable due
to abuse or improper maintenance, or the supplies are
found to be serviceable, the repair activity submitting
a. ReportingRaportlng Warranty Claims. The
the claim may be required to make reimbursement for
contractor services. All failed items returned for
procedures for reporting warranty claims are found in
warranty claim action will be monitored by TACOM.
DA Pam 738-750 and this TB. Responsibilities of
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